CUSTOMER SERVICE POLICY
We want happy customers, so aim to give our clients prompt and reliable service. We will endeavour to dispatch orders within 3 business days of receiving payment. Orders will be dispatched by Fastway Couriers or Australia Post. If for any reason (temporarily out of stock, etc.) we cannot make dispatch within that time, we will advise the client immediately.
If items are out of stock, we will promptly refund the clients payment, and then advise as soon as we restock so the client can reorder at that time.
We are an Australian-owned company and believe in our products, so with each unit the client will get a full 12 months replacement warranty for any manufacturing faults. Damage caused by misuse or dropping will not be covered by the warranty.
EXPORT ORDER RESTRICTIONS
Due to exorbitant shipping costs, we only service customers in Australia.
LightWalker is dedicated to keeping our clients details private. Any information, we collect in relation to a client, is kept strictly confidential. We do not pass on/sell/swap any of our clients personal details with anyone. We use this information to identify orders, and to personalise our clients shopping experience with us; that’s all.
When purchasing from LightWalker our clients financial details (credit card details) are passed through the bank’s secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. This is the latest and most secure industry standard.
If you have any queries or would like us to contact you, please send your questions to firstname.lastname@example.org
All pricing on this website is in Australian dollars.